What to do if I accidentally disconnect from my exam?
Importance of Reconnecting Promptly:
If your connection drops during your exam, it's crucial to swiftly reconnect with your proctor as soon as your internet is stable. This could occur due to Wi-Fi issues or accidentally closing your exam window. Failing to reconnect promptly might result in losing your exam progress and being flagged for official academic review. After submitting your exam, kindly ensure that the proctor has recorded your completion score. Please keep in mind Honorlock must be active to re-enter a proctored exam that has been accidentally closed or refreshed.
Required Items for Exams - Ensure you have the necessary items ready to take your exam successfully:
Laptop or desktop computer with Chrome Web Browser, working video camera, and microphone.
Install and Enable the Honorlock Google Chrome Extension.
Valid ID with your name and photograph.
Troubleshooting Tips - If you encounter slow or non-loading webpages during the exam, consider the following troubleshooting tips:
Check your internet connection and ensure it meets the required speed.
Refresh the webpage or try updating your browser.
Clear your browser cache and cookies to improve performance.
Ensure camera, microphone audio, and data sharing permissions are fully enabled.
Close unnecessary tabs or applications running in the background.
Restart your device and try accessing the exam start page again.
If you happen to receive a specific error message, please check Honorlock's full list of Test Taker Quick Fixes.
If you are having trouble accessing your course or navigating the Canvas, feel free to send in your questions and screenshots for more troubleshooting assistance.
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