Reconnecting Promptly: If your connection drops during your exam, it's crucial to swiftly reconnect with your proctor as soon as your internet is stable. This could occur due to Wi-Fi issues or accidentally closing your exam window. Failing to reconnect promptly might result in losing your exam progress and being flagged for official academic review. After submitting your exam, kindly ensure that the proctor has recorded your completion score.

Required Items for Exam: Ensure you have the necessary items ready to take the exam successfully:

• Laptop or desktop computer with Chrome Web Browser, working video camera, and microphone.
• Mobile phone with a working camera.
• Google Meet application downloaded to your computer or mobile phone.
• Valid ID with your name and photograph.

Troubleshooting Tips: If you encounter slow or non-loading webpages during the exam, consider the following troubleshooting tips:

• Check your internet connection and ensure it meets the required speed.
• Refresh the webpage or try accessing it from a different browser.
• Clear your browser cache and cookies to improve performance.
• Close unnecessary tabs or applications running in the background.
• Restart your device and try accessing the webpage again.

Contact Support: For any issues or questions during or after the exam, reach out to support@tel-education.org promptly. If you are having trouble accessing anything or navigating the platform, feel free to send in your questions and screenshots for our most prompt assistance. Our support team is dedicated to assisting you.