1. To download the Google Chrome browser, click here.
   
   
2. To download the Honorlock extension, click here.
   
   
3. Enable Honorlock & Disable Unauthorized Extensions:
   *Please be cautious of the necessary pop-up messages to fully enable Honorlock and allow access on your device, as seen below:
   
   
   You can manage your extensions settings by:
• Opening Google Chrome.
• In the address bar, type chrome://extensions and hit enter.
• Review the list of extensions.
• Disable any non-essential or unauthorized extensions, especially those related to security or privacy.
• Important Tip: Some issues are resolved by disabling unauthorized extensions. Ensure that only necessary extensions are active during your exam.
  
  
4.  Navigate to the Exam Module from the course's 'Home' page to view all exam expectations, carefully following all the guidelines to begin:
   
5. Please know that course instructors do not oversee the online examination process in Honorlock. 
   Feel free to reach out to support@tel-education.org if you have any technical issues or get disconnected from your exam.

• Honorlock requires access to your camera and microphone.
• Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
• Make sure Honorlock has permission to access both.
  
  

• Ensure pop-ups aren't blocked for Honorlock.
• Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
• Add Honorlock as an allowed site.
  
  

• Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
• Clear your cache and then restart your browser: Clearing Cache.
• Check your connection/Wi-Fi & Technology Requirements.
  
  

• Honorlock works best with the latest version of Google Chrome.
• Check for updates by going to Chrome Settings > About Chrome > Update.
  
  

Sometimes a simple restart or full system update can resolve lingering issues. 

• Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
• Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
• Test your internet speed at: http://www.speedtest.net/.
  
  

• System's Check URL: https://prep.honorlock.com/system-check.
  
  

• Go to your Chrome extensions page (chrome://extensions/).
• Remove the Honorlock extension by clicking the "Remove from Chrome" button.
• After removing it, clear your cache and restart your Chrome browser.
• Be sure your device and browser are up to date.
• Reinstall the extension from the Chrome Web Store and see if it activates appropriately.
  

• Some browser extensions might conflict with Honorlock. Try turning off all other extensions (like ad-blockers, VPNs, etc.) temporarily.
• Once all other extensions are disabled, try enabling Honorlock again.
  

• In the extension settings page, ensure that all necessary permissions are allowed (screen sharing, microphone/audio, website data, etc.).
• Ensure the "Allow in Incognito" setting is enabled if you're using Incognito mode.
  

• If using multiple Chrome profiles, please make sure the extension is installed and enabled for the right profile. Switching between profiles could prevent extensions from working.
• You can set up a new Chrome profile (with minimal extensions or no previous data) and install Honorlock to see if it works.
  

• Sometimes, existing antivirus or firewall software blocks specific extensions from being automatically enabled. Check any antivirus or device security settings you may have set up to ensure Honorlock isn't being blocked.
  

• If none of these solutions work, it might be a more specific issue related to the extension or browser configuration. We may need to contact Honorlock support to help diagnose the problem. Feel free to reach out to support@tel-education.org for further assistance.
  

• Alternatively, as a last resort we may have students try a different device to determine if the issue is specific to a device or outdated browser.