Honorlock Setup: Everything You Need to Know

Honorlock Setup: Everything You Need to Know

πŸ“– Honorlock Exam Setup & Troubleshooting Guide

For successful online proctoring using Honorlock, students must take all exams on a laptop or desktop computer. Mobile devices and tablets are not compatible with Honorlock’s automatic monitoring system. Use this guide to download, install, troubleshoot, and prepare for your Honorlock-proctored exam.

πŸ–₯️ Minimum System Requirements & System Check

Requirement Minimum Specs
Operating System 
 Windows 10+, macOS 10.15+, Chrome OS
Browser
 Google Chrome (120+)
Internet Speed
 1.5 Mbps download / 750 Kbps upload

βœ… Test Your System: Run the Honorlock System Check

⚠️ Important note: If your system does not meet these requirements, you may experience technical difficulties or be unable to start the exam.

πŸ“Œ Steps to Download & Enable Honorlock

β–Ό Install Google Chrome & Honorlock Extension
β–Ό Enable Honorlock & Manage Extensions
  1. Open Google Chrome.
  2. In the address bar, type chrome://extensions and press Enter.
  3. Enable the Honorlock Extension (if disabled or grayed out).
  4. Disable unnecessary extensions (e.g., ad blockers, VPNs, security extensions).
β–Ό Check Camera & Microphone Permissions
  • Go to Settings β†’ Privacy & Security β†’ Site Settings β†’ Camera & Microphone.

  • chrome://settings/content/camera - Typing in this URL should take you there directly to camera settings

  • chrome://settings/content/microphone - Microphone Settings URL

  • Ensure Honorlock has permission to access both.
  • Ensure no other apps or pages are using the camera/mic.
β–Ό Disable Pop-Up Blockers & Activate Honorlock
  • Go to Settings β†’ Privacy & Security β†’ Site Settings β†’ Pop-ups and Redirects.
  • Add Honorlock as an allowed site.
β–Ό Clear Cache & Update Chrome
  1. Go to Chrome Settings β†’ Privacy & Security β†’ Clear Browsing Data.
  2. Clear Cache & Cookies.
  3. Restart your browser.

πŸ”„ Update Chrome:

  1. Go to Chrome Settings β†’ About Chrome.
  2. Students can type "chrome://settings/help" into their search bar to double-check Chrome is up-to-date.
  3. If an update is available, install it and restart your browser/window.

πŸ“Œ Exam Preparation & Expectations

As a friendly reminder, all our exams require students to be proctored either through our online proctoring service, Honorlock, or by an approved in-person proctor (such as a teacher, counselor, or other school administrator) arranged ahead of time. If in-person proctoring is unavailable through your school, students must utilize the Honorlock monitoring service. This Google Chrome extension allows all students to take their exams independently and entirely online. The steps for setting up and using Honorlock are detailed in each exam module before midterms and finals to guide students through this process.

Here is a overview of the requirements for each exam type:

Exam Type Requirements
Online Proctored
(Fully Remote or Independent)		 πŸ”“ Available 24/7 When Student is Ready. No access code required.

βœ… Requires a laptop or computer with Honorlock Chrome Extension Downloaded and Enabled.

πŸ”› Microphone/Audio and Camera Permissions.

πŸ†” Valid ID Required.
In-Person Proctoring
(School Authorized Proctor)		 πŸ“… Scheduled ahead of time with your school. 

βœ… Requires a laptop or computer with Honorlock Chrome Extension Downloaded and Enabled.

πŸ§‘β€πŸ« Overseen in-person by an authorized teacher, counselor, or school admin.

πŸ” An Authorized School Proctor must be present to enter the Bypass Pin.

❌  No ID Requirement.

πŸ“‹ Exam Day Checklist

βœ… Before the Exam

  • Device Meets Minimum Requirements
  • Ensure Honorlock is installed and enabled.
  • Close all unnecessary browser tabs and programs.
  • Check internet connection (wired is preferred over Wi-Fi).
  • Use a quiet, well-lit room.
  • Have a valid photo ID ready.
  • Carefully Read all expectations and guidelines in your exam module.
  • Navigate to Honorlock Exam Start Page:

βœ… During the Exam

  • Follow all Honorlock exam guidelines.
  • Complete a 360Β° room scan when prompted.
  • Ensure no unauthorized materials or people are present.
  • Use a single screen (dual monitors are not allowed).

🚨 If you have question setting up or experience issues during the exam, please contact our TEL Support Team:

πŸ“Œ Valid ID Requirements

  • βœ… Honorlock's online identity-check accepts most government-issued IDs including:
Government Issued IDs
  1. Driver's licenses
  2. Passports
Institution Issued Photo IDs
  1. High School Issued Student IDs
  2. University or College Issued Student IDs

🚨 Test it before your exam: ID Verification Check Demo

*Disclaimer* Valid ID is Not Required for authorized school proctors who verify the student's identity in-person.

No student ID or ID Not Accepted? Please reach out to support@tel-education.org to discuss further options.  

πŸ“Œ Additional Resources

πŸš€ Final Reminders & Troubleshooting Steps:

βœ… Check technical requirements before exam day.
βœ… Install and test Honorlock in advance.
βœ… Reach out to TEL Support for exam-related and troubleshooting concerns.

Below, you'll find detailed steps to troubleshoot common issues you might encounter when using Honorlock on your device.

β–Ό Steps to Download and Enable Honorlock on Student's Laptop or Computer
  1. To download the Google Chrome browser, click here.

  2. To download the Honorlock extension, click here.

  3. Enable Honorlock & Disable Unauthorized Extensions:
    *Please be cautious of the necessary pop-up messages to fully enable Honorlock and allow access on your device, as seen below:


    You can manage your extensions settings by:
    • Opening Google Chrome.
    • In the address bar, type chrome://extensions and hit enter.
    • Review the list of extensions.
    • Disable any non-essential or unauthorized extensions, especially those related to security or privacy.
    • Important Tip: Some issues are resolved by disabling unauthorized extensions. Ensure that only necessary extensions are active during your exam.

  4.  Navigate to the Exam Module from the course's 'Home' page to view all exam expectations, carefully following all the guidelines to begin:
  5. Please know that course instructors do not oversee the online examination process in Honorlock. 
    Feel free to reach out to support@tel-education.org if you have any technical issues or get disconnected from your exam.
β–Ό Check Camera and Microphone Permissions
  • Honorlock requires access to your camera and microphone.
  • Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
  • Make sure Honorlock has permission to access both.

β–Ό Disable Pop-Up Blockers
  • Ensure pop-ups aren't blocked for Honorlock.
  • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
  • Add Honorlock as an allowed site.

β–Ό Clear Cache
  • Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
  • Clear your cache and then restart your browser: Clearing Cache.
  • Check your connection/Wi-Fi & Technology Requirements.

β–Ό Ensure Chrome is Up to Date
  • Honorlock works best with the latest version of Google Chrome.
  • Check for updates by going to Chrome Settings > About Chrome > Update.
    --OR--
  • In your address bar, paste chrome://settings/help
  • Chrome will automatically update if you are not on the most recent version of Chrome.
  • Once the update is complete, click Relaunch


β–Ό Restart Your Device

Sometimes a simple restart or full system update can resolve lingering issues. 

β–Ό Test Network Speed
  • Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
  • Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
  • Test your internet speed at: http://www.speedtest.net/.

β–Ό Reinstall the Extension
  • Go to your Chrome extensions page (chrome://extensions/).
  • Remove the Honorlock extension by clicking the "Remove from Chrome" button.
  • After removing it, clear your cache and restart your Chrome browser.
  • Be sure your device and browser are up to date.
  • Reinstall the extension from the Chrome Web Store and see if it activates appropriately.
β–Ό Check for Conflicting Extensions
  • Some browser extensions might conflict with Honorlock. Try turning off all other extensions (like ad-blockers, VPNs, etc.) temporarily.
  • Once all other extensions are disabled, try enabling Honorlock again.
β–Ό Ensure Permissions Are Set Properly
  • In your extension settings page, ensure that all necessary permissions are allowed (screen sharing, microphone/audio, website data, etc.).
  • Ensure the "Allow in Incognito" setting is enabled if you're using Incognito mode.
β–Ό Browser Profiles
  • If using multiple Chrome profiles, please make sure the extension is installed and enabled for the right profile. Switching between profiles could prevent extensions from working for the exam.
  • Certain existing privacy or security setups can prevent Honorlock from downloading or enabling.
  • If you try to Create a new Chrome Profile (with minimal extensions or no previous data) this should work to install Honorlock and take your exam in Canvas.
β–Ό Check for Security Software Interference
  • Sometimes, existing antivirus or firewall software blocks specific extensions from being automatically enabled. Check any antivirus or device security settings you may have set up to ensure Honorlock isn't being blocked.
β–Ό Run the Honorlock System Check
β–Ό Test on a Different Device
  • Alternatively, as a last resort we may have students try a different device or Chrome profile to determine if the issue is specific to a device or outdated browser. 

    Alternative Solutions    : Students running out of time to take an exam have found quick resolutions by running on a separate laptop or computer that may not have the same setup. If students do not have a separate device, try the following:

    • Students may also try logging into a New Chrome Profile
      --OR--
    • Open an incognito window to see if the issue persists with a default Chrome set-up without any stored data. 


    Known Downloading Error    :
    If your device displays a similar message, this function may be blocked for your school or organization:


    • In the past, students have used a separate Chrome profile or laptop (e.g., authorized teacher, parent, etc.); this may be a temporary way to bypass an error when downloading the Honrolock extension. Both alternatives will require the student to memorize their Canvas login and remember to sign out when finished.

    For those who have already updated their Google Chrome browser and refreshed their exam start page, your school device or Chrome account settings may need to be adjusted by your school. This is especially true if you are receiving the error message below:

    Please be aware that your school’s technical department or primary enrollment contact may maintain these settings and should be able to add it as an "Allowed site" for downloading the required Honorlock extension for school-issued devices and associated Google Chrome accounts.

    Whitelisting Honorlock as an "Allowed Site"

    Since additional profiles may not be available on your device and existing Google account, you may need to contact your school's technical team or let your main enrollment administrator know that you need help with specific security settings that are preventing you from starting your online proctored exam. Along with Google Chrome and Honorlock, here is a complete list of websites that you may need to whitelist to ensure full access to content in your Canvas course.

    Honorlock Chrome Extension (required for both proctoring modalities): https://app.honorlock.com/install/extension

    The following email domains must be whitelisted:

    • @instructure.com

    • @tel-education.org

    • @tellibrary.zohodesk.com

    • @calendly.com

    The following websites must be whitelisted:

Contacting Honorlock Support
  • If none of these solutions work, it might be a more specific issue related to the extension or browser configuration. We may need to contact Honorlock support to help diagnose the problem.
  • Disclaimer: Honorlock support will not have specific information related to your school or Canvas courses. Please be sure to reach out to our TEL support team at support@tel-education.org for further exam assistance or Canvas help.
  • Honorlock Support: https://honorlock.com/support/

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