Honorlock Setup: Everything You Need to Know

Honorlock Setup: Everything You Need to Know

For successful online proctoring using Honorlock, it is required that students take all exams on a laptop or computer. Mobile devices and tablets are not compatible with Honorlock’s automatic monitoring system. Ensuring that each device meets the technical requirements below may be essential for all students to have a smooth exam experience. Below, you'll find detailed steps to troubleshoot common issues you might encounter when using Honorlock on your device.

▼ Steps to Download and Enable Honorlock on Student's Laptop or Computer
  1. To download the Google Chrome browser, click here.

  2. To download the Honorlock extension, click here.

  3. Disable Unauthorized Extensions: Make sure any unauthorized Chrome extensions are disabled. You can manage your extensions by:
    • Open Google Chrome.
    • In the address bar, type chrome://extensions and hit enter.
    • Review the list of extensions.
    • Disable any non-essential or unauthorized extensions, especially those related to security or privacy.
    • Important Tip: Some issues are resolved by disabling unauthorized extensions. Ensure that only necessary extensions are active during your exam.

▼ Check Camera and Microphone Permissions
  • Honorlock requires access to your camera and microphone.
  • Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
  • Make sure Honorlock has permission to access both.

▼ Disable Pop-Up Blockers
  • Ensure pop-ups aren't blocked for Honorlock.
  • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
  • Add Honorlock as an allowed site.

▼ Clear Cache
  • Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
  • Clear your cache and then restart your browser: Clearing Cache.
  • Check your connection/Wi-Fi & Technology Requirements.

▼ Ensure Chrome is Up to Date
  • Honorlock works best with the latest version of Google Chrome.
  • Check for updates by going to Chrome Settings > About Chrome > Update.

▼ Restart Your Device

Sometimes a simple restart or full system update can resolve lingering issues. 

▼ Test Network Speed
  • Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
  • Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
  • Test your internet speed at: http://www.speedtest.net/.

▼ Run the Honorlock System Check
Additional Resources:
▼ Reinstall the Extension
  • Go to your Chrome extensions page (chrome://extensions/).
  • Remove the Honorlock extension by clicking the "Remove from Chrome" button.
  • After removing it, clear your cache and restart your Chrome browser.
  • Be sure your device and browser are up to date.
  • Reinstall the extension from the Chrome Web Store and see if it activates appropriately.
▼ Check for Conflicting Extensions
  • Some browser extensions might conflict with Honorlock. Try turning off all other extensions (like ad-blockers, VPNs, etc.) temporarily.
  • Once all other extensions are disabled, try enabling Honorlock again.
▼ Ensure Permissions Are Set Properly
  • In the extension settings page, ensure that all necessary permissions are allowed (screen sharing, microphone/audio, website data, etc.).
  • Ensure the "Allow in Incognito" setting is enabled if you're using Incognito mode.
▼ Browser Profiles
  • If using multiple Chrome profiles, please make sure the extension is installed and enabled for the right profile. Switching between profiles could prevent extensions from working.
  • You can set up a new Chrome profile (with minimal extensions or no previous data) and install Honorlock to see if it works.
▼ Check for Security Software Interference
  • Sometimes, existing antivirus or firewall software blocks specific extensions from being automatically enabled. Check any antivirus or device security settings you may have set up to ensure Honorlock isn't being blocked.
▼ Contacting Honorlock Support
  • If none of these solutions work, it might be a more specific issue related to the extension or browser configuration. We may need to contact Honorlock support to help diagnose the problem. Feel free to reach out to support@tel-education.org for further assistance.
▼ Test on a Different Device
  • Alternatively, as a last resort we may have students try a different device to determine if the issue is specific to a device or outdated browser.

    • Related Articles

    • Honorlock: A Quick Guide for Students

      Honorlock: A Quick Guide for Students Honorlock is an online proctoring tool that ensures academic integrity during exams. It monitors your session via your computer's camera, microphone, and screen. Here's a simple guide to help you get started with ...

    • Troubleshooting the Honorlock Extension on Your Laptop or Computer

      For successful online proctoring using Honorlock, it is required that you take your exams on a laptop or computer. Mobile devices and tablets are not compatible with Honorlock’s proctoring system. Ensuring that your device meets the technical ...

    • Exam and Proctoring Setup

      *The following section is also located within student's course exam module* Proctoring Information This open-course timed exam must be proctored, meaning the test will be overseen by an authorized proctor who will ensure the identity of the ...

    • Proctoring Rules and Requirements

      Proctoring Rules: You must take the exam in the same room that you scanned during the proctoring setup for the current exam. (Note: Each time you take a proctored exam, you must complete a webcam scan of the room where you will be taking the exam. ...

    • How to Submit a PDF with a Google Slides Link

      There are two parts to this set of directions. The first part of these directions are in Google Slides, while the second part of these directions are in Google Docs. Please read through the slides linked below for additional information. Step 1: ...