Honorlock Setup: Everything You Need to Know

Honorlock Setup: Everything You Need to Know

Starting Your Honorlock Exam

Once Honorlock is active on your device and you navigate to the last page of your exam module in Canvas, you will be prompted to review the terms and conditions to begin your virtually proctored session. This is a normal step before you can start your exam. For successful online proctoring with Honorlock, students must take all exams on a laptop or desktop. Mobile devices and tablets are not compatible with our AI monitoring + Live Proctor requirements. Use this guide to download, install, troubleshoot, and prepare your device for an upcoming exams. All information is available in the exam module in Canvas.
Warning Important Support Note
Please know that Canvas instructors do not oversee the online examination process in Honorlock. Contact support@tel-education.org if you have any technical issues or if you are disconnected from your exam.

Confirm Honorlock is Active in Your Chrome Window

To begin a virtually proctored exam in your Canvas course, Honorlock must be installed and enabled in your browser extensions list on your laptop or computer. Please complete the steps below before launching your exam.

Install Google Chrome & Honorlock Extension if you haven't already:
Option 1: Check using the Extensions (puzzle piece) menu
  1. In the top-right of Chrome, select the Extensions icon (the puzzle piece).
  2. Locate Honorlock in the list and confirm it is enabled/active (not turned off).
  3. (Recommended): Select the Pin icon next to Honorlock to keep it visible on your toolbar. This makes it easier to verify Honorlock remains active during your exam session.
Option 2: Confirm from the Extensions page (chrome://extensions)
If you do not see Honorlock in the puzzle piece menu, use the steps below to confirm it is installed and enabled:
  1. In the Chrome address bar, type chrome://extensions and press Enter.
  2. Locate Honorlock and confirm the toggle is set to On.
  3. If needed, disable any non-essential extensions that can prevent Honorlock from staying active, then return to your exam and try again.

Valid ID Requirements (Virtual Proctoring Only)

Honorlock’s online identity verification accepts most government-issued and institution-issued photo IDs.
  1. Government-issued photo IDs
  2. Driver’s license
  3. Passport
  4. Institution-issued photo IDs
  5. High school student ID
  6. College or university student ID
Test ID verification before your exam: ID Verification Check Demo
WarningDisclaimer: A Photo ID is not required for in-person proctoring method when an authorized school proctor verifies the student's identity in person.
If you do not have a valid ID or have questions before your exam? Please contact support@tel-education.org for more information.

After you accept the terms, you will be prompted to scan a valid photo ID to verify your identity.

  • If you have issues with your ID scan, a live Honorlock chat may appear to assist with further verification.
  • If nothing appears after waiting a few moments, click the “Chat with support” button built into your exam toolbar for help verifying your ID.

Minimum System Requirements & System Check

Requirement Minimum Specs
Operating System 
 Windows 10+, macOS 10.15+, Chrome OS
Browser
 Google Chrome (120+)
Internet Speed
 1.5 Mbps download / 750 Kbps upload
⚠️ Important note: If your system does not meet these requirements, you may experience technical difficulties or be unable to start the exam. If you need more help troubleshooting, please share a screenshot of the error or a brief description with support@tel-education.org. If you have any further questions or concerns, please don't hesitate to let us know. 
  1. We strongly recommend reviewing the troubleshooting steps listed below to ensure you have a stable Wi-Fi/internet connection and meet all technology requirements:
    1. Student Setup Guide:  How to Troubleshoot the Honorlock Extension?
    2. Test Your Device:  Run the Honorlock System Check

Exam Connection Reminders

To prevent interruptions, keep Honorlock active/connected in your browser throughout the entire exam session. If you lose connection or exit the exam by mistake, immediately refresh your browser, confirm Honorlock is active again, and click “Resume” to continue. Please note the timer continues and does not pause.

  • If you see this screen asking for an “access code” (as seen below) it indicates Honorlock is NOT downloaded or enabled:

  • If you cannot continue after trying the troubleshooting steps below, contact the TEL Support team right away: support@tel-education.org
To activate the last page of your exam module, students must keep Honorlock enabled/active in the top-right corner of their browser window in the ‘puzzle piece’ icon. Please remove all unnecessary Google extensions, close any additional applications, and pause any existing downloads to keep Honorlock active and ensure the best connection possible during your exam. On occasion, you may need to restart/update your computer, remove/reinstall the Google Chrome Browser, or clear your cookies and stored cache in your browser's history to properly download Honorlock and successfully activate the exam’s start page.

To keep Honorlock active, students should:
  • Remove or disable unnecessary Chrome extensions on your computer.
  • Close all outside material, extra windows and pause any downloads.
  • During the exam too many duplicate tabs may cause your connection to freeze.
  • If your exam page is no longer responding please refresh.
  • You may also clear your cache and search history to fix certain errors, such as improving load times and ensuring you see the most accurate course content.
  • If issues persist, try restarting your device and opening a new Chrome browser.
Troubleshooting Steps ▼
Check Camera and Microphone Permissions
  1. Honorlock requires access to your camera and microphone.
  2. Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
  3. Make sure Honorlock has permission to access both.

    -OR-

  • chrome://settings/content/camera - Typing in this URL should take you directly to camera settings

  • chrome://settings/content/microphone - Microphone Settings URL

  • Ensure Honorlock has permission to access both.
  • Ensure no other apps or open pages are using the camera/mic.
Disable Pop-Up Blockers
  • Ensure pop-ups aren't blocked for Honorlock.
  • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
  • Add Honorlock as an allowed site.
Clear Cache
  • Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
  • Clear your cache, website cookies, and then restart your browser: Clearing Cache.
  • Check your connection/Wi-Fi & Technology Requirements.
Ensure Chrome is Up to Date
    • Honorlock works best with the latest version of Google Chrome.
    • Check for updates by going to Chrome Settings > About Chrome > Update.
      --OR--
    • In your address bar, copy & paste chrome://settings/help
    • Chrome will automatically update if you are not on the latest version.
    • Once the update is complete, click Relaunch

Restart Your Device

Sometimes a simple restart or full system update can resolve lingering issues. 

Test Network Speed
  • Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
  • Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
  • Test your internet speed at: http://www.speedtest.net/.
Reinstall the Extension
  • Go to your Chrome extensions page (chrome://extensions/).
  • Remove the Honorlock extension by clicking the "Remove from Chrome" button.
  • After removing it, clear your cache and restart Chrome.
  • Be sure your device and browser are up to date.
  • Reinstall the extension from the Chrome Web Store and see if it activates appropriately.
Check for Conflicting Extensions
  • Some browser extensions might conflict with Honorlock. Try temporarily turning off all other extensions (like browser add-ons, VPNs, etc.).
  • Once all other extensions are disabled, try enabling Honorlock again.
Ensure Permissions Are Set Properly
  • On your extension settings page, ensure all necessary permissions are enabled (screen sharing, microphone/audio, website data, etc.).
  • Ensure the "Allow in Incognito" setting is enabled if you're using Incognito mode.
 Browser Profiles
  • If using multiple Chrome profiles, please make sure the extension is installed and enabled for the right profile. Switching between profiles could prevent extensions from working for the exam.
  • Certain existing privacy or security setups can prevent Honorlock from downloading or enabling.
  • If you try to Create a new Chrome Profile (with minimal extensions or no previous data) this should work to install Honorlock and take your exam in Canvas.
Check for Security Software Interference
  • Sometimes, existing antivirus or firewall software blocks specific extensions from being automatically enabled. Check any antivirus or device security settings you may have set up to ensure Honorlock isn't being blocked.
Run the Honorlock System Check
Test on a Different Device
  • Alternatively, as a last resort, we may have students try a different device or a different Chrome profile to determine whether the issue is specific to a device or an outdated browser. If students do not have a separate device, try the following:
                                                      --OR--
    • Open an incognito window to see if the issue persists with a default Chrome set-up without any stored data. 

Known Computer Downloading Error:
If your device displays a similar message, this function may be blocked for your school or organization:

Temporary Solution

In the past, students have used a separate Chrome profile or a separate laptop (e.g., an authorized teacher's or a parent's laptop); this may be a temporary workaround to bypass an error when downloading the Honrolock extension. Both alternatives will require the student to memorize their Canvas login and remember to sign out when finished.
  • For those who have already updated their Google Chrome browser and refreshed their exam start page, your school may need to adjust your school device or Chrome account settings. This is especially true if you are receiving the error message below:

  • Please be aware that your school’s technical department or primary enrollment contact may maintain these settings and can add it as an "Allowed site" to download the required Honorlock extension for school-issued devices and associated Google Chrome accounts.

Whitelisting Honorlock as an "Allowed Site"

  • Since additional profiles may not be available on your device and existing Google account, you may need to contact your school's technical team or let your main enrollment administrator know that you need help with specific security settings that are preventing you from starting your online proctored exam. Along with Google Chrome and Honorlock, here is a complete list of websites that you may need to whitelist to ensure full access to content in your Canvas course in this link-->https://tellibrary.app.box.com/s/xnhnm9pxwmkl8xb89rr5r856opixtmtr

  • Honorlock Chrome Extension (required for both proctoring methods): https://app.honorlock.com/install/extension

Exam Expectations & Environment Reminder

During the Exam

  • Follow all on-screen Honorlock prompts and exam guidelines.
  • Complete a 360° room scan when prompted.
  • Ensure no unauthorized materials, mobile devices, or individuals are present.
  • Use a single screen (dual monitors are not allowed).

During exams, please keep in mind that a single window (Chrome browser) with two tabs open is allowed to prevent further interruptions and being flagged for further academic review.
Students have the most success when the two allowed tabs (one window) are opened before beginning the exam and connecting to Honorlock:
  • The first tab will show the exam questions.
  • The second tab will show the "open course" content.

Technology Tips:

  1. Students cannot minimize the test window or use the "split-screen" function during exams.
  2. We highly recommend limiting/reducing the number of identical tabs allowed during exams to maintain a strong connection. 
  3. Students cannot access outside resources or secondary screens during the exam.
  4. If a student has too many browser extensions active, Honorlock may not stay active. Be sure to remove all conflicting extensions.
  5. Students should bookmark the Canvas page in case they accidentally exit a tab.

Prevent Exam Flags and Interruptions:

  • Flat Surface: A desk or table is highly recommended, as the virtual monitoring system may pause your exam if your camera is out of frame or excessive movement is detected in your testing environment.

  • Stay on the Exam Screen: Your face must remain visible in the webcam view at all times.
  • Exams are timed and Do Not Pause Once You Begin: Please do not navigate away from or close the exam window until you have submitted. 
  • Limiting Movement: Connection loss, background movement, talking aloud, loud noises, or loss of camera focus can cause temporary pauses or live pop-ins to check on your exam surroundings. 
  • Background Disruptions: Ensure your surroundings are quiet and free of disruptions. Images, photos, TVs, and posters seen in the background of your camera view may be flagged as multiple unauthorized individuals in a student testing environment. 
  • Well-Lit Environment: Ensure your testing area is well-lit so your webcam feed remains clear throughout the exam and ID scan.
Students who may have been flagged for academic integrity concerns for not meeting proctoring guidelines in the exam module will be officially notified by email at Instructionalservices@tel-education.org for our records. Otherwise, your score will appear in the "Grades" section of your course once completed.

Proctoring Requirements

As a friendly reminder, all exams in Canvas must be proctored using one of two approved methods: either through Honorlock virtual monitoring or through an approved in-person proctor such as a teacher, counselor, or school administrator arranged in advance through the school. in-person proctoring is not available through your school, students are expected to utilize Honorlock proctoring, which allows all students to take their exams virtually and entirely online.

When students are testing in person at school, they should not continue through the standard Honorlock virtual monitoring process. Instead, the approved in-person proctor (who have already submitted the Proctor Verification Form with their school) must help the student begin the exam using the separate in-person proctoring directions so the session does not proceed under virtual monitoring.

Please also keep in mind that in-person proctors should contact support@tel-education.org in advance so they can be added to our list of verified school-associated proctors and receive the proper instructions for administering exams. For in-person testing, an approved proctor must request the Honorlock Bypass PIN at least 48 hours before the exam session.
Setup steps and exam expectations are provided in each exam module before midterms and finals. Please use the chart below to determine what proctoring method you'll be using:

Exam Type What to Expect
Virtual Proctoring with Honorlock
(For fully remote / independent students)
 



  • Available 24/7 when you are ready to test (within the course exam availability window).

    •
  • No access code is required for virtual proctoring.

    •
  • Requires a laptop or desktop computer with the Honorlock Chrome Extension installed and enabled.

    •
  • Requires camera and microphone permissions to be allowed in Chrome.

    •
  • Valid photo ID is required for identity verification: Valid ID Requirements

    •
  • You may be prompted to complete an environment/room scan and follow on-screen proctoring instructions.

    •

In-Person Proctoring
(For School-Verified Proctors Only)


  • Must be scheduled in advance with your school-authorized proctor.

    •
  • Requires a laptop or desktop computer with the Honorlock Chrome Extension installed and enabled.

    •
  • Your exam session is overseen in person by an authorized teacher, counselor, or school administrator.

    •
  • Your proctor must enter the Honorlock Bypass PIN to start the exam: Bypass PIN Best Practices

    •
  • Photo ID is not required because your school proctor verifies your identity in person.

Exam Day Checklist

Exam Overview

  • Confirm your device meets the minimum system requirements.
  • Ensure Honorlock is installed and enabled in Chrome.
  • Close unnecessary browser tabs and programs; pause any downloads.
  • Check your internet connection (a wired connection is preferred when available).
  • Choose a quiet, well-lit testing location.
  • Virtual Proctoring: Have a valid photo ID ready for the live ID scan.
  • In-Person Proctoring: Confirm your proctor appointment time and that the proctor can enter the Bypass PIN.
  • Carefully review the expectations and instructions in your exam module before starting.
  • Navigate to the last page of the module to the Honorlock start page (in Canvas):

ID Requirements (Virtual Proctoring Only)

Honorlock’s online identity verification accepts most government-issued and institution-issued photo IDs.
  1. Government-issued photo IDs
  2. Driver’s license
  3. Passport
  4. Institution-issued photo IDs
  5. High school student ID
  6. College or university student ID
Test ID verification before your exam: ID Verification Check Demo
WarningDisclaimer: Photo ID is not required for in-person proctoring when an authorized school proctor verifies identity in person.
If you do not have a valid ID or have questions before your exam? Please contact support@tel-education.org for more information.

If you need help with setup or experience issues during your exam, contact the TEL Support Team as soon as possible:

Additional Resources

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