TEL Support Team
TEL Support Team
Welcome! If you ever need help with your Canvas courses, click the “Contact Support” button in your Canvas course menu to reach our landing page. From there, you can access our Knowledge Base, chat with our support bot, submit a ticket, or feel free to email us directly.
Your Canvas course menu has a "Contact Support" button that leads directly to our TEL Support Landing Page. These resources are designed to provide comprehensive support for all our Canvas users. Whether you're facing technical issues, have questions about your account, or need additional assistance, our support services are here to help.
Trouble logging in to your Canvas account
Problems loading or accessing modules and quizzes
Honorlock setup and exam errors
Course Navigation Help
Finding assignments, modules, or exams in your course
Understanding where to access instructor information or course tools
Account Support
Confirming registration and access to purchased courses
Resetting passwords or updating account details
General Guidance
Clarifying timelines, expectations, or how the course structure works
Directing you to the right person or department.
Transcript requests
Accommodations
Students with valid 504 or IEP documentation will need accommodations set up ahead of their proctored exams.
Sharing official documentation with your school ensure all approved accommodations will be set up as soon as possible.
Feel free to reach out to disabilityservices@tel-education.org for more information.
As TEL support members, we always encourage students to contact their instructor about the assignment rubric or other content-related questions. This way, you will get the best possible answer for your grade and additional resources most relevant to your course. Please feel free to contact your instructor for your course from your Canvas Inbox.
Additional Grading, Extensions, Incomplete Requests:
- Typically, only one mastery assignment attempt is reviewed for a grade.
- Occasionally, TAs and instructors may leave comments and feedback, allowing students to edit their work quickly or permit further "view" access to be reviewed for a grade.
- In these instances, the student may attach the assignment PDF in the comments section or reach out directly via the Canvas inbox for more information.
- Otherwise, all additional opportunities would come at your instructor's discretion.
- TEL Support does not teach or evaluate coursework.
- Our professors are directly aligned with the curriculum team and are backed by professionals in their distinct fields.
- This means our team must rely on our instructors to verify these instances before we can implement any grade or content updates.
- Contact your instructor via the Canvas Inbox.
- Instructor details are under “Meet Your Instructor” on your Home page.
- Instructors generally reply to student messages in your Canvas Inbox within 48 business hours.
- For more guidance on how to use Canvas Inbox, please click here.
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Important Disclaimer: Instructors are not involved in proctored exams, final grade procedures, or technical troubleshooting.
- Knowledge Base: Search articles at teleducation.zohodesk.com.
- Support Chatbot: Hover and click the chat icon on our landing page for instant article suggestions based on your inquiry.
- Submit a Ticket: Open a Help Ticket—we reply within 24 hours.
- Email Us: support@tel-education.org
- Student are also welcome to fill out and submit a help ticket directly within their Canvas accounts located at the bottom of the main menu button titled "Help?" as seen below:
- Returning students will use the same login credentials as in previous semesters in Canvas with us.
Additional Questions: support@tel-education.org - Newly Enrolled: Starting Canvas Course(s)
- Term-Based/ Enrolled Through Your School:
Students enrolled in their first course with us typically receive a notice from their school or an automatic course invitation from notifications@instructure.com to finish setting up their Canvas account to begin. Your school schedule is typically posted in a course announcement after the first week of class.
- Independent (Self-paced) Students: Students enrolled independently receive a Welcome Letter within 24–48 hours of submitting the registration form. Please verify your associate email is correct and consider checking your spam/promotions folder. It will arrive from telindependents@tel-education.org or wordpress@shop-tel.org and includes:
Course Deadline: Six months from Welcome Letter.
- TEL policies
- Canvas login instructions
Monday – Friday, 8:00 AM – 5:00 PM (CST)
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