"Contact Support" in the Canvas Course Menu
Description
Your Canvas course menu has a "Contact Support" button that leads directly to our TEL Support Landing Page. These resources are designed to provide comprehensive support for all our Canvas users. Whether you're facing technical issues, have questions about your account, or need additional assistance, our support services are here to help.
Support Features
- Knowledge Base: Our TEL Support Landing Page houses many articles covering various topics, from technical troubleshooting to course-specific information. You can quickly search for keywords related to your questions to find relevant articles.
- Submit a Ticket: If you can't find the answers you need, you can submit a support ticket directly through our page. Our dedicated support team will typically respond within 24 hours.
- Chat Bot: You may also ask our Support ChatBot questions in the bottom right corner of the landing page to get the most relevant article suggestions based on your stated questions or certain keywords included in your message.
- This bot aims to guide you to the most relevant resources available in our Knowledge Base.
- It helps our team add more resources and frequently asked questions that may still need to be added in the future.
Upcoming Changes
As we transition fully to Canvas for the Fall 2024 semester, we are actively updating our Knowledge Base to reflect the new platform. We aim to ensure that all information is up-to-date and effective in keeping all our users aligned regarding our TEL Support Services.
If you need further assistance, please feel free to contact our team directly at Support@tel-education.org or visit our Knowledge Base for more information.
Hours of Operation
Our hours of operation are Monday through Friday from 8 am - 5 pm (CST).
Related Articles
Navigating Your Canvas Course Effectively
Welcome to your course(s) on Canvas! To ensure a smooth and successful learning experience, it is crucial to navigate through your course using the recommended methods. This guide will help you understand the best practices for accessing course ...
Accessing Essential Resources and Seeking Assistance in TEL Courses
Overview: For academic success, learn to find vital course materials and seek help. This guide directs you to essential TEL Course Home Page resources, emphasizing the importance of contacting your instructor for course-specific queries. TEL Course ...
Passport to Canvas
Explore the Essentials of Using Canvas for Your Courses! Passport to Canvas is a self-paced course designed to help you master the Canvas platform. It provides an engaging way to learn the tools and features of Canvas, ensuring you can confidently ...
What can I do if I need help?
As a TEL Education student, there are a few options for asking for assistance in navigating a course, completing an assignment or looking for additional information. Please use these suggestions prior to submitting an assignment. These are great ways ...
Tutoring Services Through Skooli
Introducing Tutoring Options with Skooli We are thrilled to introduce a new partnership with Skooli, which offers an on-demand tutoring service to all students. Skooli is designed to provide more accessible and effective academic support, offering a ...