🚨 IMPORTANT: Students must have the Honorlock Google Chrome Extension downloaded & enabled before accessing the exam's start page.
Without it, you will be unable to launch any proctored exam (online or in-person).
Without it, you will be unable to launch any proctored exam (online or in-person).
🔐For successful online proctoring using Honorlock, students must take all exams on a laptop or desktop computer. Mobile devices and tablets are not compatible with Honorlock’s automatic monitoring system. Use this guide to download, install, troubleshoot, and prepare for your Honorlock-proctored exam.
Honorlock does not require passwords for exams taken independently or fully remote. If your test asks for a password or access code, double-check that you have the Honorlock Chrome extension installed and enabled.
🧑🏫 Approved In-Person School Proctoring
In-Person School Proctoring:
For those whose that are not fully remote, your school may have the option to schedule an in-person proctoring session ahead of time with a school administrator who has already submitted our Proctor Verification Form (at least 48 hours before) to initiate the exam. All authorized school proctors can request our private Honorlock Bypass PIN to start and oversee the students exam without going through the full online procedure and ID verification check. Although no ID is required in-person, all other associated guidelines and exam expectations will apply.
Please reach out 24 - 48 hours ahead of the exam to receive the most active Bypass PIN to initiate the exam.
For those whose that are not fully remote, your school may have the option to schedule an in-person proctoring session ahead of time with a school administrator who has already submitted our Proctor Verification Form (at least 48 hours before) to initiate the exam. All authorized school proctors can request our private Honorlock Bypass PIN to start and oversee the students exam without going through the full online procedure and ID verification check. Although no ID is required in-person, all other associated guidelines and exam expectations will apply.
Please reach out 24 - 48 hours ahead of the exam to receive the most active Bypass PIN to initiate the exam.
Initiating the Exam:
Once the Honrolock Google Chrome extension is installed and enabled, navigate to the exam page within Canvas, locating the "Accessibility" button as seen below:
Once the Honrolock Google Chrome extension is installed and enabled, navigate to the exam page within Canvas, locating the "Accessibility" button as seen below:
It should say "Accessibility Code" directly under the exam start page:
If you are seeing "access code" field instead this indicates Honorlock is not yet active:
*This may indicate Honorlock still need to be enabled on your device or browser needs updating, please see the troubleshooting steps in the drop-down tabs below*
🦺Exam Preparation & Expectations
As a friendly reminder, all our exams require students to be proctored either through our online proctoring service, Honorlock, or by an approved in-person proctor (such as a teacher, counselor, or other school administrator) arranged ahead of time. If in-person proctoring is unavailable through your school, students must utilize the Honorlock monitoring service. This Google Chrome extension allows all students to take their exams independently and entirely online.The steps for setting up and using Honorlock are detailed in each exam module before midterms and finals to guide students through this process.
The steps for setting up and using Honorlock are detailed in each exam module before midterms and finals to guide you through the process. Here is an overview of requirements for each exam type:
| Exam Type | Requirements |
|---|---|
| Online Proctored (Remote / Independent) |
|
| In-Person Proctoring (School-Authorized) |
|
Important Disclaimer: All exams require proctoring via Honorlock online monitoring or an approved in-person proctor. If in-person proctoring is unavailable through your school, you will be required to use Honorlock to complete an exam.
ℹ️ About the Exam
All exams are open-course, multiple-choice: you may reference lessons and modules, but not external resources or materials.
Exams are timed—complete in one session; please do not leave or pause without submitting. Course exams typically display a 2 hour countdown timer once you begin.
🆔 Valid Picture I.D. Required
The Honorlock online system's check requires a valid photo ID (with name and picture) before you can start the exam.
Acceptable Student IDs
- Government IDs: Driver’s license, Passport
- Institution IDs: High school or college student ID
Test Your ID Before the Exam
- Run the ID Verification Check Demo
- Return to your exam module to begin the official exam
- Wipe your camera lens clean for the scan
Steps to Scan Your ID
- Select I Have My ID
- Hold your ID up to the webcam and click Take ID Photo
- Complete the 360° room scan when prompted
- Click Begin Exam once your scans are approved
📝Exam Materials
Students are typically allowed one blank sheet of scratch paper, a 3×5 notecard, and a pencil depending on the course instructions. No other resources or outside links (videos, guides, PDFs, etc.) are allowed during the exam. Please see your exam module or the chart below to learn more about the testing environment expectations.
🦺 Testing Environment Expectations
| Do | Do Not |
|---|---|
| Use only one computer/monitor | No multiple devices; tablets or cell phones prohibited |
| Use two tabs in one window | No separate windows or external internet searches |
| Leave extra devices outside your test area | No cell phones or tablets in the exam space |
| Find a quiet, well-lit space | No high-traffic or public settings; no interruptions |
| Sit at a desk/table upright | No unconventional locations (e.g., bed, sofa) |
| Close all third-party apps/extensions | No unauthorized extensions or external programs |
| Bring laptop, charger, blank paper, pencil, 3×5 notecard | No textbooks, extra notes, electronic devices, or hats |
**Failure to comply may result in exam failure or course removal.**
📋 Exam Day Checklist
🔎 Before the Exam
- Device meets minimum requirements
- Honorlock is installed & enabled
- Close unnecessary browser tabs & programs
- Check internet connection (wired preferred)
- Use a quiet, well-lit room
- Have a valid photo ID ready (remote only)
- Read all guidelines in your exam module
- Navigate to the Honorlock Exam Start Page
✅ During the Exam
- Follow all Honorlock exam guidelines
- Complete a 360° room scan when prompted
- Ensure no unauthorized materials or people are present
- Use a single screen (dual monitors not allowed)
- Two tabs are allowed within one browser window
🚨 If you have setup questions or experience issues during the exam, contact TEL Support:
📧 support@tel-education.org
📤 Submit a ticket
📧 support@tel-education.org
📤 Submit a ticket
🖥️ Minimum System Requirements & Device Setup
Minimum System Requirements & System Check
| Requirement | Minimum Specs |
|---|---|
| Operating System | Windows 10+, macOS 10.15+, Chrome OS |
| Browser | Google Chrome 120+ |
| Internet Speed | 1.5 Mbps download / 750 Kbps upload |
✅ Test Your System: Run the Honorlock System Check
⚠️ Important: If your system does not meet these requirements, you may experience technical difficulties or be unable to start the exam.
📌 Steps to Download & Enable Honorlock
1. Install Chrome & Honorlock Extension
- Download Google Chrome: Click here
- Download Honorlock Extension: Click here
2. Enable & Manage Extensions
- Open Chrome, go to
chrome://extensions. - Enable the Honorlock extension if disabled.
- Disable unnecessary extensions (e.g., ad blockers, VPNs).
3. Check Camera & Microphone Permissions
- Go to Settings → Privacy & Security → Site Settings → Camera & Microphone.
- Ensure Honorlock has permission and no other apps are using camera/mic.
4. Disable Pop-Up Blockers
- Go to Settings → Privacy & Security → Site Settings → Pop-ups and Redirects.
- Add Honorlock as an allowed site.
5. Clear Cache & Update Chrome
- Go to Chrome Settings → Privacy & Security → Clear Browsing Data and clear cache & cookies.
- Restart your browser.
- 🔄 Update Chrome: In Chrome Settings → About Chrome (or type
chrome://settings/help) to install updates and relaunch.
6. Restart & Network Check
- Restart your device if issues persist.
7. Reinstall & Troubleshoot Extensions
- Remove and reinstall the Honorlock extension from
chrome://extensions. - Disable conflicting extensions (ad-blockers, VPNs).
- Ensure “Allow in Incognito” if using private mode.
8. Security & Profile Settings
- Verify antivirus/firewall isn’t blocking Honorlock.
- Install and enable extension on the correct Chrome profile.
- As a last resort, try a new profile or different device.
9. Contact Support
**Attention** We wanted to let you know about a known issue affecting the installation of the Honorlock extension on some of the school-issued Chromebooks. A bug in ChromeOS versions 132 and 133 is incorrectly flagging all extensions as “potentially malicious,” preventing students from installing Honorlock on their own. Student may need to submit a ticket with their school's technical team for further assistance.
This may be especially true if you are seeing the error messages seen below:
- Alternative Solutions: If available, students running out of time have found quick resolutions by running on a separate laptop/computer. If you have a personal device, you may also try logging into a New Chrome Profile or opening an incognito window to see if the issue persists with a default Chrome set-up without saved data.
- Honorlock Resource: Troubleshoot: Blocked by Admin Error
- If unresolved, feel free to contact Honorlock Support
🚩⚠️ How to Prevent being Flagged or Disconnected from an Online Exam
To prepare for the online examination process with Honorlock, please read through the guidelines in your course’s exam module. Below, I have provided some helpful steps for starting your monitored exam. These will include the required practices that ensure students a smooth and fair examination process, which include but are not limited to the following:
- Well-Lit Environment: Ensure your testing area is well-lit so your webcam feed is clear throughout the exam duration.
- Stable Internet Connection: Check your internet connection for stability to avoid any interruptions.
- Quiet and Secure Setting: Confirm that your surroundings are quiet and disruption-free. Just to remind you, background noise should be minimal.
- Webcam Placement: Your face must remain visible in the webcam view at all times.
- Stay on the Exam Screen: Please only navigate away from or close the exam window once you have fully completed your test.
- Limiting Movement: Connection loss, background movement, talking aloud, loud noises, or loss of camera focus all cause temporary pausing or live pop-in to check on your exam surroundings.
- One Window, with Two Tabs Open: is allowed without being flagged
-
- Students are allowed to have 2 tabs (within one window/browser) open on their computer during an in-person or online proctored exam.
- The first tab will show the exam questions.
- The second tab will show the "open course" content.
- Both tabs must be on the same web browser (or window) to prevent the exam from closing or being further reviewed.
- Please be cautious about closing your open exam tab without submitting your work!
-
Online/Remote Honorlock Exams:
Taking these technology precautions before starting your exam may ensure students the best connection possible:
-
Checking for any Laptop or Computer Updates.
-
Updated your existing Google Chrome Browser
-
Clearing Cache (Stored Website Data)
-
Double-check all our Technology Requirements & your Internet Speed/WIFI Connection
-
Check for Interfering Applications: For the best results, close unnecessary browser tabs and ensure that no background applications (such as file syncing services, cloud backups, or streaming apps) are running.
-
Temporarily Disable Browser (Unnecessary) Extensions: Some extensions (especially ad blockers or security add-ons) can interfere with Canvas or the Honorlock monitoring system.
-
Install the Honorlock Extension. Make sure it is fully enabled on your device:
-
For full activation, the following device permissions may need adjusting for Honorlock:
- For this process to function correctly, the device settings for microphone/audio, camera, and data sharing must be set to “allow.”
-
Run the Honorlock System's Check: https://prep.honorlock.com/system-check
-
Exam Page Activation: Students must have the Honorlock extension enabled to see the correct start page:
Disability Services & Accommodations
Students who will need accommodations set in their course must request this each semester you are enrolled, please be sure to coordinate this during registration with your school and before the course begins. For students over the age of 18 taking college-level courses it is required to reach out to our team so that we may verify eligible accommodations ahead of your upcoming exam. If you were enrolled with the help of your school counselor, teacher, or administrator they may have a form to complete this request.
Once our Student Accommodation Form is submitted students will receive confirmation that all eligible accommodations are set and ready for your upcoming exam. Any student seeking to request academic accommodations on the basis of a documented disability should contact the TEL Support Team at disabilityservices@tel-education.org.
Please keep in mind TEL is committed to providing equitable student access to course content and materials by providing reasonable accommodations for all persons with disabilities. TEL also complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.
📌 Additional Resources
- How to Use Honorlock
- Launching Proctoring for Your Exam
- Completing a Room Scan
- Test Taker – Quick Fixes
- Run the Honorlock System Check
- In-Exam Flags
🚀 Final Reminders
- ✅ Check exam guidelines and technical requirements before exam day.
- ✅ Install and test the Honorlock extension in advance.
- ✅ Contact TEL Support at support@tel-education.org for any exam or technical issues.