For academic success, learn to find vital course materials and seek help. This guide directs you to essential TEL Course Home Page resources, emphasizing the importance of contacting your instructor for course-specific queries.
Access important course resources on your Course Home Page. These include the Course Forum, Meet Your Instructor, Exam Prep, Support Services, and the Syllabus. These sections are designed to support your success and guide you through the course.
You can find your instructor’s contact information under the Meet Your Instructor tab on your Canvas Course Home Page. If you have questions about assignments or course content, reach out directly through the Inbox on the left-hand side of your Canvas dashboard. Be sure to attend office hours at the correct time in Central Standard Time (CST).
When reaching out to your instructor, be sure to use the Inbox tool in Canvas to send messages directly. Allow up to 48 hours for a response; please keep in mind this may be slightly longer over weekends and holidays. If you’re emailing outside of Canvas, double-check the spelling of the instructor’s email address. If you're not using the email associated with your TEL account, include your full name and course title to help your instructor identify you. All TEL faculty are here to support your success.
Our support team assists with exam set-up, platform-related questions, and general technical issues. If you need help, you can reach us at support@tel-education.org. For questions about course content or assignments, we recommend reaching out directly to your instructor through the Inbox tab in Canvas for the most accurate and course-specific guidance.
Students who regularly navigate their Course Home Page on Canvas, use available resources, reach out to TEL Support for technical help, and communicate directly with instructors for academic questions tend to have the most successful experience. Based on student feedback and performance data, these practices are consistently linked to better outcomes.