Why is the page not loading or loading slowly?

Why is the page not loading or loading slowly?

If your TEL page is running slowly or you are seeing a spinning circle, please review the following:
  1. Clear your cache. (Go to computer settings, and look for the “Clear Browsing Data.”)
  2. Make sure you have a strong internet connection.
  3. Make sure you are using Google Chrome as your internet browser (Latest Version).
  4. Make sure you are using a computer (desktop, laptop, or Chromebook) rather than an iPad, phone, or tablet. 
  5. For more in-depth technology requirements and troubleshooting tips, click here.
Important Note: It is highly recommended that you do not use an iPad, phone, or tablet when taking your TEL course as it may result in slow or unresponsive feedback.

    • Related Articles

    • Why isn’t the exam or quiz page loading?

      Taking these precautions before your next attempt may ensure your device has the best possible connection, improve loading times, and meets your course technology requirements for quizzes and exams in Canvas: Check your computer or laptop for any ...

    • How to Troubleshoot the Honorlock Extension?

      For successful proctoring using Honorlock, students are required to complete exams on a laptop or computer. Mobile devices and tablets are not compatible with exams in Canvas. Ensuring that your device meets the technical requirements is essential ...

    • Technology Requirements

      Each course is delivered completely online and students are required to have access to a computer or laptop— along with consistent access to the Internet — to access course material and complete assignments in Canvas. Required technology: Desktop or ...

    • What should my testing environment look like before taking a proctored exam?

      Preparing for Your Online Honorlock Proctored Exam Step 1: Prepare Your Device & Testing Environment Choose a quiet, well-lit room with no distractions. Remove any unauthorized materials (notes, books, extra devices). Please double-check all Exam ...

    • What to do if I accidentally disconnect from my exam?

      Importance of Reconnecting Promptly: If your connection drops during your exam, it's crucial to swiftly reconnect with your proctor as soon as your internet is stable. This could occur due to Wi-Fi issues or accidentally closing your exam window. ...