Troubleshooting the Honorlock Extension on Your Laptop or Computer

Troubleshooting the Honorlock Extension on Your Laptop or Computer

For successful online proctoring using Honorlock, it is required that you take your exams on a laptop or computer. Mobile devices and tablets are not compatible with Honorlock’s proctoring system. Ensuring that your device meets the technical requirements is essential for a smooth exam experience. Below, you'll find detailed steps to troubleshoot common issues you might encounter when using Honorlock on your device.

Steps to Troubleshoot Honorlock on a Laptop or Computer

  1. To download the Google Chrome browser, click here.

  2. To download the Honorlock extension, click here.

  3. Disable Unauthorized Extensions: Make sure any unauthorized Chrome extensions are disabled. You can manage your extensions by:
    • Open Google Chrome.
    • In the address bar, type chrome://extensions and hit enter.
    • Review the list of extensions.
    • Disable any non-essential or unauthorized extensions, especially those related to security or privacy.
    • Important Tip: Some issues are resolved by disabling unauthorized extensions. Ensure that only necessary extensions are active during your exam.

  4. Check Camera and Microphone Permissions:
    • Honorlock requires access to your camera and microphone.
    • Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
    • Make sure Honorlock has permission to access both.

  5. Disable Pop-Up Blockers:
    • Ensure pop-ups aren't blocked for Honorlock.
    • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
    • Add Honorlock as an allowed site.

  6. Clear Cache:
    • Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
    • Clear your cache and then restart your browser: Clearing Cache.
    • Check your connection/Wi-Fi & Technology Requirements.

  7. Ensure Chrome is Up to Date:
    • Honorlock works best with the latest version of Google Chrome.
    • Check for updates by going to Chrome Settings > About Chrome > Update.

  8. Restart Your Device: Sometimes a simple restart or full system update can resolve lingering issues.

  9. Test Network Speed: A stable internet connection is necessary to run Honorlock without interruptions.
    • Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
    • Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
    • Test your internet speed at: http://www.speedtest.net/.

  10. Run the Honorlock System Check: Before starting your exam, run the Honorlock system check to ensure your device meets the technical requirements.
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