How to Troubleshoot the Honorlock Extension?
For successful proctoring using Honorlock, students are required to complete exams on a laptop or computer. Mobile devices and tablets are not compatible with exams in Canvas. Ensuring that your device meets the technical requirements is essential for a smooth exam experience. Below, you'll find detailed steps to troubleshoot common issues you might encounter when starting a virtually proctored exam.
Steps to Troubleshoot Honorlock:
To download the Google Chrome browser, click here.
To download the Honorlock extension, click here.
Turn off any unnecessary browser extensions or browser add-ons—that may block access to Canvas tools or proctoring services.
- Open Google Chrome
- In the address bar, type chrome://extensions and hit enter.
- Be sure to scroll down to review the complete list of active extensions on your profile. Important Tip: Some issues are resolved by removing conflicting extensions.
- Ensure that only necessary extensions like Honorlock are active during your exam:
Check Camera and Microphone Permissions:
- Honorlock requires access to your camera and microphone.
- Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
- Make sure Honorlock has permission to access both.
Disable Pop-Up Blockers:
- Ensure pop-ups are Not blocked for Honorlock.
- Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
- Add Honorlock as an allowed site.
Clear Cache:
- Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
- Clear your cache and then restart your browser: Clear Cache.
- Check your connection/Wi-Fi & Technology Requirements.
Ensure Chrome is Up to Date:
- If you already have Google Chrome Browser installed, check the “Update Required” message from the top-right corner (represented by three small dots) of your browser.
- Restart Your Device: Sometimes a simple restart or full system update can resolve lingering issues.
- Students find this a quick fix for many loading errors and specific issues displaying visual course content in Canvas.
Test Network Speed: A stable internet connection is necessary to run Honorlock without interruptions.
- Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
- Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
- Test your internet speed at: http://www.speedtest.net/.
Run the Honorlock System Check:
- Before starting your exam, run the Honorlock system check to ensure your device meets the technical requirements.
- System's Check URL: https://prep.honorlock.com/system-check.
Additional Resources:
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