Troubleshooting the Honorlock Extension on Your Laptop or Computer
For successful online proctoring using Honorlock, it is required that you take your exams on a laptop or computer. Mobile devices and tablets are not compatible with Honorlock’s proctoring system. Ensuring that your device meets the technical requirements is essential for a smooth exam experience. Below, you'll find detailed steps to troubleshoot common issues you might encounter when using Honorlock on your device.
Steps to Troubleshoot Honorlock on a Laptop or Computer
- To download the Google Chrome browser, click here.
- To download the Honorlock extension, click here.
Disable Unauthorized Extensions: Make sure any unauthorized Chrome extensions are disabled. You can manage your extensions by:
- Open Google Chrome.
- In the address bar, type chrome://extensions and hit enter.
- Review the list of extensions.
- Disable any non-essential or unauthorized extensions, especially those related to security or privacy.
- Important Tip: Some issues are resolved by disabling unauthorized extensions. Ensure that only necessary extensions are active during your exam.
Check Camera and Microphone Permissions:
- Honorlock requires access to your camera and microphone.
- Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
- Make sure Honorlock has permission to access both.
Disable Pop-Up Blockers:
- Ensure pop-ups aren't blocked for Honorlock.
- Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
- Add Honorlock as an allowed site.
Clear Cache:
- Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
- Clear your cache and then restart your browser: Clearing Cache.
- Check your connection/Wi-Fi & Technology Requirements.
Ensure Chrome is Up to Date:
- Honorlock works best with the latest version of Google Chrome.
- Check for updates by going to Chrome Settings > About Chrome > Update.
- Restart Your Device: Sometimes a simple restart or full system update can resolve lingering issues.
Test Network Speed: A stable internet connection is necessary to run Honorlock without interruptions.
- Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
- Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
- Test your internet speed at: http://www.speedtest.net/.
Run the Honorlock System Check: Before starting your exam, run the Honorlock system check to ensure your device meets the technical requirements.
Additional Resources:
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