Steps to Troubleshoot Honorlock:

1. To download the Google Chrome browser, click here.

2. To download the Honorlock extension, click here.
   

3. Turn off any unnecessary browser extensions or browser add-ons—that may block access to Canvas tools or proctoring services.
   

1. Open Google Chrome
   
2. In the address bar, type chrome://extensions and hit enter.
   
3. Be sure to scroll down to review the complete list of active extensions on your profile. Important Tip: Some issues are resolved by removing conflicting extensions.
   
4. Ensure that only necessary extensions like Honorlock are active during your exam:
   

4. Check Camera and Microphone Permissions:
   

   • Honorlock requires access to your camera and microphone.
   • Go to Settings > Privacy and Security > Site Settings > Camera and Microphone.
   • Make sure Honorlock has permission to access both.
     

5. Disable Pop-Up Blockers:
   

   • Ensure pop-ups are Not blocked for Honorlock.
   • Navigate to Settings > Privacy and Security > Site Settings > Pop-ups and Redirects.
   • Add Honorlock as an allowed site.
     

6. Clear Cache:
   

   • Go to Chrome Settings > Privacy and Security > Clear Browsing Data.
   • Clear your cache and then restart your browser: Clear Cache.
   • Check your connection/Wi-Fi & Technology Requirements.
     

7. Ensure Chrome is Up to Date:
   

   • If you already have Google Chrome Browser installed, check the “Update Required” message from the top-right corner (represented by three small dots) of your browser.
   • Restart Your Device: Sometimes a simple restart or full system update can resolve lingering issues.
   • Students find this a quick fix for many loading errors and specific issues displaying visual course content in Canvas.
     

8. Test Network Speed: A stable internet connection is necessary to run Honorlock without interruptions.
   

   • Ensure your Wi-Fi is strong, or try switching to a wired connection if possible.
   • Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hotspots are not recommended.
   • Test your internet speed at: http://www.speedtest.net/.
     

9. Run the Honorlock System Check:
   

   • Before starting your exam, run the Honorlock system check to ensure your device meets the technical requirements.
   • System's Check URL: https://prep.honorlock.com/system-check.
     

10. Additional Resources:
    

    1. Honorlock FAQs for Test Takers
       
    2. Honorlock Best Practices for Test Takers
       
    3. Test Taker - Quick Fixes
    4. Completing a Room Scan Using Honorlock
    5. Open Course Exam Overview