Technology FAQ
TEL Platform Troubleshooting Guide
If you encounter technical issues like being logged out, connectivity problems, inability to submit assignments or exams, or encountering "session has expired" messages, try the following steps: Ensure a strong internet connection with a minimum ...
Why did I get a 404 Error Message when I tried to upload my Mastery Assignment?
How to Title Your Mastery Assignment in a TEL Education Course After writing a mastery assignment and downloading the assignment as a PDF, it’s now time to upload the PDF to your TEL Education course. Directions to Naming Your Assignment: Download ...
Can I use an iPad, phone, or tablet to take my course?
At this time, our platform and learning materials are not fully supported on iPads, phones, or tablets. However, we are working to be supported across many types of technology in the future.
Why am I having issues uploading my assignments?
Please review the following steps: Clear your cache. (Go to computer settings, and look for “Clear Browsing Data.”) Make sure you have a strong internet connection. Make sure you are using Google Chrome as your internet browser. When uploading the ...
Why is the page not loading or loading slowly?
If your TEL page is running slowly or you are seeing a spinning circle, please review the following: Clear your cache. (Go to computer settings, and look for the “Clear Browsing Data.”) Make sure you have a strong internet connection. Make sure you ...