Why isn’t the proctoring page loading?
If you are having issues accessing online proctoring, we recommend the following steps:
Make sure you are trying to connect through the Google Chrome Browser.
Check that you have a reliable internet connection.
Clear all cache from your computer.
If are continuing to have problems assessing this service, please contact support@tel-education.org.
Related Articles
Why is the page not loading or loading slowly?
If your TEL page is running slowly or you are seeing a spinning circle, please review the following: Clear your cache. (Go to computer settings, and look for the “Clear Browsing Data.”) Make sure you have a strong internet connection. Make sure you ...
How do I set up proctoring for my exams?
Navigate to the exam lesson in your course. Click the link located in the “Proctoring Setup” tab. Fill out your information and click “Start Chat.” That will connect you to your proctoring agent. They will send you your mobile link. They will send ...
Exam and Proctoring Setup
*The following section is also located within student's course exam module* Proctoring Information This open-course timed exam must be proctored, meaning the test will be overseen by an authorized proctor who will ensure the identity of the ...
Why isn’t the TEL Orientation course added to my course dashboard?
The TEL Orientation course should be visible in your dashboard each semester. If you are not seeing the Orientation course among your other courses, please contact your administrator or submit a ticket with our Support Team and request it to be added ...
Proctoring Hours and Availability
Proctoring can be accessed 24/7 at any time. You may test during weekdays or weekends. If you have any further questions about availability, please contact our Support Team at support@tel-education.org.