Why isn’t the proctoring page loading?
If you are having issues accessing online proctoring, we recommend the following steps:
Make sure you are trying to connect through the Google Chrome Browser.
Check that you have a reliable internet connection.
Clear all cache from your computer.
If are continuing to have problems assessing this service, please contact support@tel-education.org.
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Why is the page not loading or loading slowly?
If your TEL page is running slowly or you are seeing a spinning circle, please review the following: Clear your cache. (Go to computer settings, and look for the “Clear Browsing Data.”) Make sure you have a strong internet connection. Make sure you ...
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Proctoring ensures academic integrity by monitoring students during midterm and final exams. Testing is overseen by an authorized proctor who verifies the student’s identity and maintains the security of the test environment. TEL partners with ...
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Navigate to the exam lesson in your course. Click the link located in the “Proctoring Setup” tab. Fill out your information and click “Start Chat.” That will connect you to your proctoring agent. They will send you your mobile link. They will send ...
Do I have to use a proctor, and is proctoring free?
Yes and yes; proctoring is required for all our exams to ensure the identity of the test taker and the integrity of the testing environment. TEL utilizes Honorlock, a third-party remote proctoring service, which is included in the cost of the course. ...
Why isn’t the TEL Orientation course added to my course dashboard?
The TEL Orientation course should be visible in your dashboard each semester. If you are not seeing the Orientation course among your other courses, please contact your administrator or submit a ticket with our Support Team and request it to be added ...