Why don’t I have a checkmark on one of my lessons?
If you are missing a checkmark on one of your lessons, this indicates that the lesson is incomplete. Please look through all lesson content and ensure that you have taken and completed each activity. If you are still not seeing a checkmark for that lesson, please contact TEL Support at support@tel-education.org.
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Why can’t I move forward in my course?
If you cannot move forward in your course, please review the previous lessons make sure you have completed all assignments. This includes all quizzes, assignments, exams and the Course Introduction module. All modules will have green checkmarks if ...
How will I be proctored if I don’t have a phone?
Two cameras are required in order to take your exam: 1) a laptop or Chromebook with a working camera and microphone, and 2) an additional camera to allow your proctor to view the testing area. If you do not have a phone to serve as your additional ...
Can I download a printable version of my lessons for studying purposes?
Yes! TEL provides on-demand printable lessons via the PrintFriendly Chrome browser extension. You can use this extension to download a screen-reader accessible version of our course material, select and omit portions of lessons, and customize the ...
Why isn’t the proctoring page loading?
If you are having issues accessing online proctoring, we recommend the following steps: Make sure you are trying to connect through the Google Chrome Browser. Check that you have a reliable internet connection. Clear all cache from your computer. If ...
Why isn’t the TEL Orientation course added to my course dashboard?
The TEL Orientation course should be visible in your dashboard each semester. If you are not seeing the Orientation course among your other courses, please contact your administrator or submit a ticket with our Support Team and request it to be added ...