Who Are TEL’s Account Managers?

Who Are TEL’s Account Managers?

Overview

TEL’s Account Managers are dedicated team members who support our partner schools and help with communication between TEL Education and partner institutions. They serve as the primary point of contact for institutional relationships and help ensure a smooth experience with TEL Education.

What Do Account Managers Do?

  • Managing relationships with partner schools

  • Providing guidance on policies and processes

  • Supporting communication between TEL and partner institutions

Who Should Contact an Account Manager?

  • School administrators

  • Counselors/advisors

  • Program coordinators

When to Reach Out to an Account Manager?

  • Questions about a school partnership

  • Help coordinating enrollments

  • Concerns involving multiple students

  • Clarification on TEL Education’s processes

If you are unsure who your Account Manager is, please reach out to the TEL Support Team. We will connect you with the appropriate person. 

For Canvas, login, or course-specific questions, students should contact TEL Support at support@tel-education.org or submit a ticket here.

    • Related Articles

    • Term-based Students: Course Deadlines & Late Penalties

      Important Information for Term-Based Students: *Student athletes and independent students enrolled in self-paced courses must follow the Official Final Grade Process in your Course Welcome Letter. New Fall 2025! All courses students enrolled through ...

    • TEL Support Team

      TEL Support Team Welcome! If you ever need help with your Canvas courses, click the “Contact Support” button in your Canvas course menu to reach our landing page. From there, you can access our Knowledge Base, chat with our support bot, submit a ...

    • How can I contact TEL Support or submit a new help request?

      Submitting Support Requests and Information to Include: For more assistance, please email support@tel-education.org directly or submit a ticket by using the form available in this link. Our goal is to get you the answers you need as quickly as ...

    • Troubleshooting Blocked Course Resources, Videos, Google Drive Links, and Honorlock Access

      Some students may experience issues accessing course resources, YouTube videos, Google Drive links, shared documents, or Honorlock. These issues are often caused by browser settings, school-issued device restrictions, school-managed Google accounts, ...

    • Learn About TEL

      Our Mission Our mission is to make affordable college education universally available. Our vision is a world where cost will no longer be a barrier to quality, college-level education for any student, anywhere, any time. This vision, along with the ...