If you believe there may have been an error in the feedback provided for one of your writing assignments, you are always welcome to request a second review from your instructor. Here's how:
Find Instructor Contact Information: Locate your instructor's contact details, including email address and office hours, in the "Instructor Information" tab on your Course Home Page.
Initiate Contact: Send an email to your instructor outlining your concerns about the feedback received. Be sure to provide specific details regarding the assignment and the aspects of feedback you would like to discuss.
Response Time: Our dedicated instructors strive to respond to student emails promptly, typically within 24 hours. However, it's important to acknowledge that emails occasionally end up in students spam folders or encounter restrictions that impede delivery.
Checking Spam Inboxes: If you haven't received a response within the expected timeframe, we recommend following up. Should you encounter any technical hurdles hindering communication between you and your instructor, please don't hesitate to contact support@tel-education.org.
Alternative Communication: If you're unable to attend your instructor's office hours or prefer a different mode of communication, request to schedule a video conference meeting via email.
Provide Specific Questions: When reaching out, include specific questions related to the assignment feedback. This allows your instructor to better address your concerns during the review process.
Other Assistance and Platform Navigation: For technical assistance, platform navigation, or account questions, please reach out to support@tel-education.org for more information.
Final Grades: It's important to note that instructors are not involved in the final grade process for transcripts once a course is completed.