3.) Canvas Course Access

3.) Canvas Course Access

The student will receive Canvas invite access and login information

Expectation following the submission of the registration form. The student will receive a few separate emails:
 
  1. The student will receive TWO email notifications from notifications@instructure.com. If these two notifications are not present in your inbox, please check your "Spam" folder.
  2. It is recommended that you mark the emails as "not spam" to prevent future emails from being filtered.
    1. Finish Registration: Canvas  - open this email if this is your FIRST TIME accessing the TEL Canvas platform and set up your password.
      1. “Click here to finish the registration process.”
        1. A pop-up message will appear: Welcome Aboard!
        2. Login - Your registered email address will appear
        3. Password: BLANK - Enter your password here.
        4. Check the box to agree to the “Acceptable Use Policy”.
        5. Click Register
      2. After clicking Register, you will be taken to your Canvas Dashboard. You will see a message on top of the screen that you have been invited to join the course.
      3. Click “Accept”.
    2. Course Invitation  - open this email if you are a returning TEL Canvas user.
  3. A “Welcome to your Online Courses” email containing login instructions, institutional policies, and necessary forms.
Important: The purchaser’s account is not used to access the course. Courses are accessed through the TEL Canvas platform using the student's email address submitted on the registration form.
Canvas Login and Password Setup
    • If a student has a Canvas account from their previous school, they will not be able to access their TEL course(s) from that account. They must use the TEL login URL to access the course.
  • Password setup guide (First-time TEL Canvas User): How to set up a Canvas password for the first time
  • Returning Canvas users: Students should log in with their existing TEL Canvas credentials.
  • Password reset video: How to reset your password
    • If you are having difficulty resetting your password, please contact support@tel-education.org and include all relevant details about the issue. For a more expedited resolution, include the following information:
      • Student's TEL registered full name and email address
      • Clear Subject Line: Summarize the issue concisely (e.g., "Error 404 on login page").
      • System/Device Info: Operating system (Windows/macOS/iOS), software version, and browser name/version.
      • Detailed Problem Description: What happened, when it started, and the specific steps taken leading up to the issue.
      • Expected vs. Actual Outcome: What you expected to happen versus what actually happened (e.g., "Expected: CSV file downloads. Actual: Page freezes").
      • Exact Error Messages: Copy and paste the full error text, screenshot, or screen recording.
      • Troubleshooting Steps Taken: List what you have already tried (e.g., "restarted the app," "cleared browser cache")

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